Contact the Bira Sulawesi desk

By Bira Sulawesi Editorial Desk

To contact Bira Sulawesi, message the desk on WhatsApp at +62 811-3941-4563 or email bd@juaraholding.com. Ask about Tanjung Bira and Bulukumba, a possible request for your dates, or a source on this site. In an emergency, call Indonesian emergency services first, because the desk is not a rescue or medical service.

What can you ask the desk?

Bira Sulawesi is a specialist travel guide with a request desk, under Juara Holding Group. It is not a resort, dive centre, tour operator, airline or government body, and it does not hold boats, rooms or schedules of its own. Within that limit, these are the questions it handles most usefully:

• Planning questions. How the beaches, islands and Tana Beru boatyard visits might fit into your days, and what to read first.
• Source questions. What a claim on this site rests on, and whether a figure has an older or newer version.
• Requests. Asking whether the desk can look into arrangements for your dates, such as transport, a stay or diving.
• Corrections. Anything on the site you believe is wrong or out of date.

Requests through the desk can lead to a paid booking, so we have a commercial interest. The about page and the disclaimer say more about how the site works.

Should you use WhatsApp or email?

Use WhatsApp for a short question or a trip that is close. Use email when you have several questions, a long itinerary, or a document to refer to, because a long thread is easier to keep together there. Pick one and stay with it. Writing to both at once tends to split the conversation in two.

What should you include in your message?

A good first message saves a round of questions. You do not need all of this, but the more of it you give, the more specific the reply can be:

• Your dates, and how flexible they are.
• How many people are travelling, and the ages of any children.
• Where you start from and how: Makassar airport, a car already arranged, or the ferry.
• What the trip is for, in your own words: beach time, reef time, a boatyard visit, or a mix.
• For diving, your certification level, number of logged dives and date of your last dive.
• Anything that limits you, such as stairs, seasickness or a flight you cannot miss.
• The page on this site that prompted the question, if there is one.

Here is a message that would get a useful reply on the first try:

Two adults, 12 to 16 June, flexible by a day. Landing at Makassar in the morning with no car yet. We want beach time near Bira and two days of diving; we are both Open Water with about 25 logged dives, last dive in January. One of us gets seasick on long crossings. What should we know, and can you look into options?

Short is fine. A question like "Is the east coast windy in August?" is a perfectly good message as well.

What should you not send?

Some things do not belong in a first message, or in any chat at all.

• Card numbers, bank logins, passwords or one-time codes. The desk has no need of them, ever.
• Passport or ID scans. If a company in a later written offer needs identity details for a ticket or permit, that offer can say why and how.
• Full medical records. A plain note such as "one of us has a heart condition" is enough to start with. Medical questions belong with your doctor.
• Other people's phone numbers or private details without their agreement. This site does not publish third-party phone numbers, so please do not ask it to.
• Payment of any kind on the strength of a chat message. If someone claiming to be this desk asks you to pay without a written offer, stop and check through the two contacts on this page.

What happens after you ask?

The order is simple, though no fixed reply time is promised.

1. The desk reads your message and answers what it can from its sources, and it says so when a question cannot be settled.
2. It may point you to an official source when that is the better authority, or ask a follow-up about dates or experience.
3. If you asked it to look into arrangements, it checks what is possible. A question or a reply is not a booking, and nothing is being held for you at this stage.
4. If something can be offered, you receive it in writing. Any fee, the price and the company that contracts with you are stated in that offer before you agree to anything.
5. You decide. You can say no, ask questions, or take your time. Only a written offer you accept binds anyone.

Weather, sailings and sightings stay outside anyone's control, and a written offer should tell you what happens if they change the plan. Read that part before you accept.

Who should you contact in an emergency?

Do not message the desk first. It is not a rescue or medical service. Call local services, then your insurer, and then your own government if you need consular help.

The numbers come from the UK government, the hospital details from its own website and the consulate from Smartraveller, which also has its contact details. Other nationalities should look up their own embassy before they travel and keep the details offline. A diving accident needs its own plan in advance, and the guide to diving in Bira covers what to ask about hyperbaric care. Is Tanjung Bira safe? covers the wider risks, including the point made by Smartraveller that many Indonesian beaches are unpatrolled.

Where can you check ferries, weather and gate tariffs yourself?

Several answers are better taken straight from the source, on the day, than from any guide or desk.

• Sea conditions. BMKG publishes a marine forecast for Bulukumba waters. Check it on the morning you plan to go out.
• Ferries. Sailings depend on weather. In August 2026, Detik reported that ASDP ran on-off sailing at Bira because of east wind and waves, with the ship's master deciding in coordination with the harbour master, usually for hours rather than days. Ask at the port, and see Bira ferry port for the background.
• Gate tariffs. The Bulukumba tourism office notice says Tanjung Bira zone rates changed from 1 February 2024 under Regional Regulation 6 of 2023, with separate adult, child and foreign-visitor rates. Newer notices may exist, so check at the gate. The Tanjung Bira entrance fee guide compares what has been published.
• Dive operators. The UK government lists what divers in Indonesia should check, and it is short enough to send to an operator as it stands.

How do you report a source error?

Corrections are welcome from anyone, and they are most useful in this form:

1. The address of the page and the sentence or table row in question.
2. What you believe is wrong, and what you think it should say.
3. A link to your evidence, with a date if it has one. A photo of a posted notice with the date visible also works.
4. Your connection to the subject. If you run the business concerned, please say so, so the page can attribute the statement to you.

The desk checks a correction against the evidence and may come back with a question. Where sources disagree, the usual approach is to state both and say who said what, and not to pick one quietly. If you run a business and want your own details corrected, send a dated source for the change. Please do not include staff names or personal numbers, since this site does not print them.

What else should you know before you contact Bira Sulawesi?

How do I contact Bira Sulawesi?

Write on WhatsApp to +62 811-3941-4563 or email bd@juaraholding.com. Those two are the only contacts for the desk, so check before you trust any other number claiming to speak for it.

What should I include in a question about my Bira trip?

Give dates, group size, starting point and what the trip is for. Divers should add certification level and logged dives. A short message is fine, and you can leave out documents and payment details.

Who do I call in an emergency in Bira?

Call 118 for an ambulance, 112 for fire and 110 for police, the numbers listed by the UK government. The desk cannot send help, so contact it only once you are safe.

How do I report a mistake on Bira Sulawesi?

Send the page address, the sentence in question and a link to your evidence by WhatsApp or email. If you run the business concerned, say so, so that the page can attribute the correction to you.

Which sources support this page?

• UK government: Indonesia, getting help
• UK government: Indonesia safety and security
• RSUD H. Andi Sulthan Daeng Radja, Bulukumba: hospital website
• Smartraveller: Indonesia (Australian government)
• BMKG: marine forecast for Bulukumba waters
• Detik: ASDP on-off sailing at Bira, August 2026
• Bulukumba tourism office: Bira zone tariff notice, January 2024

How do I reach the desk?

WhatsApp: +62 811-3941-4563. Email: bd@juaraholding.com. These are the only two contact routes for the desk.